Return Policy

At Bedcetera, your comfort matters long after your purchase. We’re committed to making returns and replacements as simple, fair, and hassle-free as possible. Please take a moment to go through the policy below before placing your order.

1. Return Request Window

If you face any issue with your order, you can raise a return or replacement request within 7 days of receiving your product by contacting us via our customer care helpline or email address listed below:

+91 9366100500
contactus@bedcetera.in

We recommend checking your product as soon as it arrives so we can support you quickly, if needed.

Your request for return or replacement will be processed within 10 days of raising your request via the contact details mentioned above. If your request is not processed within 10 days, please get in touch with us again.

2. Refund & Exchange Options

Once we review your request and assess the product, we’ll suggest the best possible resolution. This may include:

  • A product exchange, or
  • Other suitable refund methods,as considered appropriate by Bedcetera.

Our goal is always to offer a solution that feels fair and satisfactory to you.

3. Return Eligibility

Your order is eligible for a return or replacement if the product shows signs of visible defects or damage – in terms of quality, colour or size.

To help us process your return or replacement smoothly, please ensure that:

  • The product is unused and in its original condition.
  • All original tags, packaging, and accessories are complete and intact.

NOTE: If the product shows signs of use, damage, stains, or alterations that were not reported at the time of your initial request, we may have to decline the return.

3. Important Notes

  • Colour Variations

    Slight differences in colour due to lighting, photography, or screen settings are natural and will NOT be treated as defects.

  • Custom or Special Orders

    Customised, personalised, or special-order products are made especially for you and are NOT eligible for return or replacement.

  • Product Care & Handling

    Products damaged due to improper use, handling, or washing will, unfortunately, NOT qualify for return or replacement.